Claims Management System
Johns Eastern’s state-of-the-art, web-based AIM System was introduced in December 1999. We call it AIM because it helps us to Adjust, Investigate, and Manage each claim. We released AIM 2.0 in the fall of 2015.
AIM 2.0 also provides our clients with anytime access to all of their claims information through Johns Eastern’s website. This is a comprehensive view, claim by claim, of all the details, payments, expenses, medical bills, reserves, adjuster notes, supervisor notes, diary items, and more, in real time.
Johns Eastern recognizes the importance of protecting our clients’ data. Encryption, firewalls, IPS/IDS, and other cutting-edge technologies are used to ensure that all personal data is kept safe. Audits are also conducted to ensure that our systems meet industry standards for data security. These audits include SSAE18, SOC, and HIPAA.
The preferred method of reporting workers’ compensation claims to Johns Eastern is by means of the On-Line First Report of Injury (iFROI). Accessible via the Internet through our website, claims can be reported at each location of your organization or through the risk management department. This allows for rapid claim setup, immediate contacts, and prompt investigations.
The preferred method of reporting property, general liability, and automobile liability losses to Johns Eastern is by filling out the First Notice of Loss on our website, which enables our clients to quickly report claims at any time. We are also able to receive loss reports by fax, phone and email.
Claims Management Reports
Johns Eastern has a library of over 200 reports that can be run and delivered to our clients periodically to illustrate our claims-handling progress. If the desired report is not in our library, we may be able to create it. Our Information Services department can build a custom report to suit nearly any needs. In addition, the Johns Eastern Ad Hoc reporting system enables our clients to design and save custom reports by creating a query (or data filter) to arrive at the answer they want. These reports can be output to Excel, PDF, and HTML.