Information Services
Claims Management System
Johns Eastern’s state-of-the-art, web-based AIM System was introduced in December 1999. We call it AIM because it helps us to Adjust, Investigate, and Manage each claim. We released AIM 3.0 in the fall of 2019.
AIM 3.0 stores all the dates, descriptions, and facts associated with a claim. But beyond that, it’s a powerful tool that actively assists the adjuster in working that claim.
AIM 3.0 also provides our clients with anytime access to all of their claims information through Johns Eastern’s website. This is a comprehensive view, claim by claim, of all the details, payments, expenses, medical bills, reserves, adjuster notes, supervisor notes, diary items, and more, in real time.
Our claims system also includes:
Built-in Dashboards and Report Designer
AIM 3.0 will transform your company’s data into rich visuals built and defined by you. User-customizable screens, layouts, and reports allow you to modify the look and feel to meet your business’s needs and export those images and files into a wide range of file extensions including MS Word, Excel, PDF, JPG and PNG.
Enhanced Business Rules
Attach business rules to virtually any button in the system and automatically generate emails, letters, reports, diaries, or notes on the completion of a task.
Seamless Third Party Integrations
AIM 3.0 software integrates effortlessly with third parties. For example: EDI, ISO, Medicare, Medical Bill Review, Pharmacy Bill Review, OFAC, ODG and more.
Browser Independence
AIM 3.0 is HTML 5 and CSS3 compliant, which also provides more freedom to use your favorite web browser, while also eliminating the need for Active X controls. This ensures a more personalized user experience as well as the ability to utilize mobile devices.
Help Desk
Johns Eastern has a fully staffed IT Help Desk located in our Lakewood Ranch, Florida headquarters, which is available to help clients with any technical issues, questions or problems they may have. The desk is staffed from 8:30 am-5:00 pm weekdays, with the ability to escalate tickets after hours and on weekends to an on-call technician. The Help Desk can be reached by calling our toll-free telephone number, 1-877-326-5326 ext. 1900, or by emailing support@je.zendesk.com
All support is provided in-house, including after-hours support. The following individuals are instrumental in providing support:
Jason Ricci, IS Manager: MCSE, MBA, BS Business Administration jricci@johnseastern.com
John Weems, Support Technician: AAS Computer Information Services jweems@johnseastern.com
Reporting Claims
The preferred method of reporting workers’ compensation claims to Johns Eastern is by means of the On-Line First Report of Injury (iFROI). Accessible via the Internet through our website, claims can be reported at each location of your organization or through the risk management department. This allows for rapid claim setup, immediate contacts, and prompt investigations.
The preferred method of reporting property, general liability, and automobile liability losses to Johns Eastern is by filling out the First Notice of Loss on our website, which enables our clients to quickly report claims at any time. We are also able to receive loss reports by fax, phone and email.
Data Security
Johns Eastern recognizes the importance of protecting our clients’ data. Encryption, firewalls, IPS/IDS, and other cutting-edge technologies are used to ensure that all personal data is kept safe. Audits are also conducted to ensure that our systems meet industry standards for data security. These audits include SSAE18, SOC, and HIPAA.
Claims Management Reports
Johns Eastern has a library of over 200 reports that can be run and delivered to our clients periodically to illustrate our claims-handling progress. If the desired report is not in our library, we may be able to create it. Our Information Services department can build a custom report to suit nearly any needs. In addition, the Johns Eastern Ad Hoc reporting system enables our clients to design and save custom reports by creating a query (or data filter) to arrive at the answer they want. These reports can be output to Excel, PDF, and HTML.