With Halloween around the corner, we thought we would take a look at some of the scary experiences with claims adjusters that we could find online. Boy, were some of them scary. While Johns Eastern Company, Inc., is by no means perfect, when something goes awry, we are quick to make it RIGHT. With our nearly 70 years of experience in the claims adjusting industry, here’s how we deal with some of the industry challenges and fears that you may have encountered:
The Fear of calling the independent adjuster and getting an endless phone menu with no human in sight.
We’ve all experienced calling a business and being encountered with the “robo-speak” system before. It’s no fun, and can be frustrating (to say the least). We have a Shore Tel IP business phone system where anyone in our company can be accessed through one phone number. With this elite system, traditional phone extensions can be forwarded easily to the adjusters’ cell phones, putting you in touch with exactly who you are looking for, easily.
If you need an adjuster after hours, we are available by simply dialing 877-326-5326. A 24 hour answering service will then patch in a live adjuster that is on call for your territory.
The Dread of giving claim handling instructions each and every time you make an assignment.
In both our claims management system and our internal network database, we save and keep client guidelines current. This ensures that notes are updated at all times, and expedites your claims process.
This internal database also stores your billing agreements and arrangements to minimize your concern of the billing process. Our claims management database has the capability to automate the billing process and to customize to a client’s preferences.
The Fright of the Independent adjuster continuing to do it his/her way, and not in accordance with your agreement.
Johns Eastern Company, Inc. has a layer of supervision above the adjuster built into our organizational structure, at no extra charge, to insure all client expectations are met and/or exceeded.
The Scare of having to call the independent adjuster for past-due reports.
In addition to clear client reporting parameters, we have our own set of internal benchmarks and various automated alerts function through our claims management system to help keep reports ON TIME.
The Jitters of giving the independent adjuster a limited assignment and he/she handles it as a full assignment.
Before beginning an assignment, our adjusters and supervisors complete a CFA (Case file Analysis) together to safeguard that the client instructions are followed properly.
In Addition, Johns Eastern Company, Inc. is a strong supporter of training and education. We pride ourselves on having experienced multi-line adjusters who are capable of being more than appraisers. They are equipped to review coverage, deal with all parties in a claim, write estimates, handle bodily injuries and pursue subrogation.
The Terror that an independent adjuster nickels and dimes you to death on billing
Our goal is to offer excellent service at a fair price. Johns Eastern Company, Inc. believes in long term clients and relationships, not short term profits.
Conclusion
Many of you may have already encountered these scary issues, or you may be encountering them right now. An adjuster’s job is to make your job easier, not more difficult. Ask questions, like the ones found here, and find the firm that makes your claims processes a breeze. You’ll be glad you did.
Happy Halloween!
